Privacy Policy
We collect information you provide directly to us, information collected automatically when you use the Site, and information from third parties.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including shipping, payment, and customer service
Create and manage your account, if you choose to create one
Respond to your inquiries, including support, warranty, and business/OEM requests
Send transactional communications, such as order confirmations and shipping updates
Send marketing communications, where you have opted in, and which you may unsubscribe from at any time
Improve the Site, our products, and the overall customer experience
Detect, investigate, and prevent fraudulent transactions and other unlawful activity
Comply with legal obligations, including tax, customs, and consumer protection requirements
3. Cookies & Tracking Technologies
We use cookies and similar technologies (such as pixels and local storage) to operate the Site, remember your preferences (e.g. language and cart contents), and understand how visitors use the Site through analytics tools. Some cookies are essential to the Site's operation; others support analytics and marketing and can be controlled through your browser settings or, where required by law, a cookie consent banner on the Site.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
• Service providers who help us operate the Site and fulfill orders — including payment processors, shipping carriers, email/marketing platforms, and customer support tools
• Payment processors (e.g. PayPal, Stripe, or card networks) to securely process transactions; we do not store complete payment card details
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order and warranty records, complying with legal and tax obligations, and resolving disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.
6. International Data Transfers
TOPC operates globally, and your information may be processed and stored in countries other than your own, including China and other locations where our service providers operate. Where required by applicable law, we take steps to ensure such transfers are subject to appropriate safeguards.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
If you are in the European Economic Area or UK (GDPR)
You have the right to access, correct, delete, or restrict the use of your personal information, to object to certain processing, and to data portability. You also have the right to lodge a complaint with your local data protection authority.
If you are a California resident (CCPA/CPRA)
You have the right to know what personal information we collect, to request deletion of your personal information, to correct inaccurate information, and to opt out of the sale or sharing of personal information (note: we do not sell personal information). We will not discriminate against you for exercising these rights.
To exercise any of these rights, please contact us. We may need to verify your identity before completing your request.
9. Children's Privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.
• Business transfers — if TOPC is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction
• Legal & compliance — where required to comply with a law, regulation, legal process, or governmental request