Eligibility
You may return most items within 30 days of delivery for a full refund. To be eligible, the item must be unused, in its original condition, and in the original packaging with all accessories, manuals, and documentation included.
Non-Returnable Items
The following items cannot be returned or exchanged:
Products with broken or missing seals on software or activation codes
Items marked as Final Sale in the Clearance Sale section
Custom-configured or OEM/ODM orders built to a customer's specification
Products showing signs of physical damage, misuse, or unauthorized disassembly
How Returns Work
Contact our support team with your order number and the reason for return. We'll provide a return authorization and shipping instructions. Items returned without prior authorization may experience delays in processing or may not be accepted.
Return Shipping
If the return is due to our error (wrong item shipped, manufacturing defect) or a defective product, we'll cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs — we recommend using a trackable shipping method.
Refunds & Exchanges
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund to your account.
Exchanges
If you'd like to exchange an item for a different configuration or model, contact our support team. Exchanges are subject to the same eligibility criteria as returns, and any price difference between items will be charged or refunded accordingly.