Shipping Policy

All orders are processed within 1–3 business days after payment is confirmed. Orders placed during promotional periods, such as Clearance Sale or new product launches, may require an additional 1–2 business days due to higher order volume. You'll receive a confirmation email when your order is placed, and a shipping confirmation email with tracking information once it ships.

Delivery Estimates

Method                                       Estimated Delivery

Standard Shipping                       5–8 business days

Expedited Shipping                      2–3 business days

International Standard                  7–15 business days

Estimates are calculated from the ship date, not the order date, and are provided by our carriers — actual delivery may vary due to carrier delays, customs processing, or weather.

Shipping Costs

Standard Shipping is free on domestic orders over $99 USD. Orders under $99, along with all Expedited or International orders, are charged a flat rate calculated at checkout based on destination and package weight.

Order Tracking

Once your order ships, you'll receive a tracking number by email. You can also check your order status at any time using your order number and email address. Please allow 24–48 hours after shipping for tracking information to update.

We currently ship to the United States, Canada, the United Kingdom, the European Union, and select other countries. Product availability may vary by region due to certification and compliance requirements.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the customer's responsibility and are not included in your order total or shipping cost at checkout. We're unable to predict or reimburse customs duties, taxes, or brokerage fees — please check with your local customs office before ordering internationally.

Shipping Restrictions

We're currently unable to ship to P.O. boxes, freight forwarders, or APO/FPO military addresses. Some products may also be restricted from certain regions due to voltage, certification, or regulatory requirements. If an order can't be fulfilled due to a shipping restriction, we'll cancel and refund it and notify you by email..

If your package arrives damaged, keep all original packaging and contact us within 48 hours of delivery with photos of the item and packaging. If tracking shows your package as delivered but you haven't received it, or it appears lost in transit, contact us so we can open a carrier investigation — claims must be filed within 15 days of the expected delivery date.

Address Changes

If you need to correct your shipping address, contact us as soon as possible after placing your order. Once an order has entered fulfillment or shipped, we may be unable to change the delivery address, and any additional shipping costs from a correction will be the customer's responsibility.